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New York City, NY Contract/Full Time Posted: Tuesday, 13 February 2018

The Technical Support Specialist is responsible for the deployment and maintenance of server, desktop, and network infrastructure

This role is a central contact for troubleshooting desktop hardware and software issues. This position also carries out the responsibilities of Security Administrator for the company. As such, the position works closely with the Senior Director of Technical Services and other Technical Services staff in managing data security, including the planning, design and implementation of security measures which safeguard access to files and data elements as well as physical access to work areas. They are also responsible for basic administration of the telephone system.


Desktop Support: Perform installation and maintenance of desktop computers, printers and other peripherals. Configure computers for optimal performance on company network. Ensure that users have consistent performance from their computer equipment, and prepare for technical failures and other emergencies
Telecommunication Administration: Administer the telecommunication system, identify and report any problems. Configure and update changes to the telephone system.
Security Administration: Monitor security violations and inefficiencies by conducting periodic audits, identify problems by reporting violations, secure system by defining access privileges, control structures, and resources and recommend security improvements by assessing current situation, evaluating trends and anticipating requirements.
System Backups: Perform tasks associated with system and file backups to ensure regular and reliable backing up of all relevant company computers. Monitor backups and maintain proper records.
Business Continuity: Maintain and update a plan for recovery of desktops in case of DR. Establish a plan so there is a documentation of all software.
Error Logging: Maintain an accurate record of all equipment and software malfunction.
Field Service: Perform computer maintenance and repairs on company desktop and server equipment. If required, contact external vendors and maintenance organizations to complete repairs.

New York City, NY, United States of America
2/13/2018 12:35:39 PM

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