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IT Support Engineer - 2nd/3rd Line, O365, AD, Azure, Infrastructure, Network, EUC, cloud (Permanent)
Location: London Country: UK Rate: 40K
 

IT Support Engineer - 2nd/3rd Line, O365, AD, Azure, Infrastructure, Network, EUC, cloud - London - Perm - £40k

My client - within Professional services - are seeking an IT Support Engineer to join their team. This is a new role where you will be supporting and installing client's infrastructure, network and working on new Infrastructure projects.

Duties include:

  • Resolving technical issues passed from service desk
  • Attend client sites to support and install new infrastructure
  • Windows server support
  • Supporting VMware/Hyper V
  • Supporting Azure
  • Administration of key IT functions, including but not limited to, AD, GPO's, DHCP, DNS and AV.
  • Being a key member of the team in the planning and execution of IT projects.
  • Firewall administration and overall client network security with the Network Security Specialists.
  • Providing network support - installing and configuring Switches, Routers etc
  • Being the point of escalation for user support requests delivered via our service desk ticketing.
  • Documenting processes and procedures and helping to review and enhance existing documentation.
  • Deploying patches on hardware/software/networks/environments as well as supporting the architecture and integration of technical solutions.

Looking for candidates with similar experience with the following:

  • Proven 2nd and 3rd line infrastructure support
  • Windows 10, macOS and Office 365 suite support exp
  • Microsoft Azure exp
  • Microsoft Office 365 platforms (SharePoint, Exchange, AAD).
  • Microsoft Hyper V and or VMware - ideally
  • Windows Server 2008 R2, 2012 R2, 2016, 2019.
  • VPN technologies.
  • Network components, network operating systems and computer hardware components.
  • Network troubleshooting- Basic and/or advanced connectivity testing and Firewall knowledge.
  • Hands on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software.
  • Domain controllers, Active Directory Management, DHCP, DNS, Replication.
  • WDS and other deployment tools.
  • Microsoft Intune or other MDM tools.
  • SIP/IP phone systems.
  • Performing daily system checks, Servers, backups, and Firewall monitoring.
  • Demonstrable documentation skills (reports, policies, procedures, workflows).
  • Ideally ITIL Certified
  • CCNA - Ideally

The company offer excellent benefits, training and career progression

IT Support Engineer - 2nd/3rd Line, O365, AD, Azure, Infrastructure, Network, EUC, cloud - London - Perm - £40k


Posted Date: 29 Apr 2024 Reference: JSFIE/SUP/LON Employment Agency: TSP Group Contact: Salv Insalaco
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